AXS Passport

Delete your account

You can request deletion of your AXS Passport account from your Profile. This page explains the process and what happens to your data.

How to request deletion

  1. Sign in to AXS Passport using the account you want to delete.
  2. Open Profile and choose Delete Account.
  3. For password accounts, enter your password. You can optionally explain why you are leaving and choose whether shared adjustment requests should be anonymised.
  4. Select Send Verification Code, then enter the six-digit code sent to your registered email address.
  5. Select Confirm Deletion. We will email a confirmation and schedule deletion after a seven-day cooling-off period.

What is deleted

At the end of the seven-day cooling-off period, your AXS Passport account, profile, passports, Secure Vault documents and personal data are permanently deleted. The deletion cannot be undone after that point.

If you have an active individual subscription, deleting your account also cancels it. The deletion flow displays any active subscription information before confirmation.

Delete selected data without deleting your account

You can remove an individual Passport or Secure Vault document while keeping your AXS Passport account. These deletions are permanent.

  • Passport: open Passports, find the Passport you own, choose Delete Passport and confirm.
  • Secure Vault document: open Vault, find the document, choose Delete document and confirm.

Removing a Passport or document does not delete your account. If you have shared information with an organisation, manage or revoke the relevant share separately where that option is available.

Shared adjustment requests

When you request deletion, you can choose to anonymise adjustment requests that you have shared with an organisation. If you select this option, your name and personal details are removed while anonymised information is retained for the organisation’s compliance reporting. If you do not select it, shared adjustment records remain unchanged.

If you cannot sign in

Start with the password recovery process. You must be able to verify the account email before a deletion request can be confirmed.

For more information about how AXS Passport handles personal data, read the Privacy Policy.