Digital Inclusion and the EAA

The European Accessibility Act marks a major shift in digital accessibility. It creates mandatory accessibility requirements for a wide range of products and services across the European Union.

The article explains why this matters beyond compliance. Accessibility opens up participation, improves user experience and helps organisations serve people who are too often excluded by inaccessible digital systems.

It also sets out the practical challenge: organisations need to audit digital assets, identify barriers, improve design processes and build long-term accessibility capability.

For AXS Passport, this reinforces the wider point that access cannot be treated as an afterthought. Digital inclusion needs to be designed, managed and improved over time.