Records that support action
Recording Reasonable Adjustments
A reasonable adjustment record should not be a hidden note or a forgotten email. It should preserve what was requested, what was agreed, who owns the next step and when support should be reviewed.
A useful record shows
Records matter because people and roles change.
A useful record shows
Records matter because people and roles change.
Why recording matters
Reasonable adjustments often begin with a conversation. But support can break down if that conversation is not recorded clearly.
A good record helps preserve context, reduce repeated disclosure and make follow-through easier.
Recording should not mean collecting unnecessary personal information. It should mean capturing the practical information needed to support the person well.
What should be recorded
The request
What support was requested and what barrier it relates to.
The context
Where the adjustment applies, such as role, task, environment or process.
The decision
What was agreed, declined, paused or needs further review.
The owner
Who is responsible for the next step.
The timing
When the adjustment should happen.
The review point
When the support should be checked again.
What not to over-record
A useful record is not the same as a detailed personal file. Avoid recording unnecessary medical history, private detail or speculation. Focus on relevant workplace support.
Record vs tracking
Organisations need both. A record without tracking can sit still. Tracking without records lacks context.
Recording
Captures what has been requested, discussed, agreed and reviewed.
Tracking
Shows movement, ownership, status, delays and next steps.
Keeping adjustment records useful
AXS Passport helps organisations keep reasonable adjustment information connected to requests, ownership and review.
Structured records
Requests, decisions and review points can be captured clearly.
Controlled sharing
Relevant information can be shared with the right people.
Ownership
Next steps can be assigned and understood.
Review
Support can be updated instead of forgotten.
Move from notes to follow-through
AXS Passport helps organisations record reasonable adjustments in a way that supports action, ownership and review.